| AASM Priority Matrix | |||
| Impact | Urgency | ||
| High | Medium | Low | |
| Extensive/Wide Spread | P1 | P1 | P2 |
| Significant/Large | P1 | P2 | P3 |
| Moderate/Limited | P2 | P3 | P4 |
| Minor/Localized | P3 | P4 | P4 |
| Priority | Description | First Response SLA | Resolution SLA |
| P-1, Urgent | Core functionality is not working, website is down | 1 hour | 4 hours |
| P-2, High | A large portion of users are unable to access functionality | 4 hours | 8 hours |
| P-3, Medium | A small poriton of users are unable to access functionality | 8 hours | 16 hours |
| P-4, Low | 1 user is unable to access functionality | 16 hours | 40 hours |
AASM Development Team
| Priority | Description | First Response SLA | Resolution SLA |
| P-1, Urgent | Core functionality is not working, website is down | 1 hour | 4 hours |
| P-2, High | A large portion of users are unable to access functionality | 4 hours | 8 hours |
| P-3, Medium | A small portion of users are unable to access functionality | 8 hours | 45 hours |
| P-4, Low | 1 user is unable to access functionality | 16 hours | 80 hours |
*SLA times are in business hours. 8am-430pm
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